Refund Policy

Our 60-day money-back guarantee

If the cream isn’t right for you, email us within 60 days of delivery and we refund what you paid for the jars. Opened or unopened makes no difference.

For example, if you paid $68.97 for 3 jars on a plan and they aren’t for you, we refund the $68.97, even if every jar is open.

The guarantee covers everything we sell: the Lift & Firm Neck Cream in any supply, bought once or on a plan and the Daily Face Moisturizer.

Nothing to send back

You don’t need to return anything, whether the jars are opened or not. An opened jar of cream can’t be resold, so we don’t ask for it. There is no label to print and no parcel to post.

Free gifts

A plan of 2 jars or more ships with free gifts on its first order: Hydrating Eye Patches, 5 pairs; Mystery Gift; and Daily Face Moisturizer, full size. They are free, so they have no refund value of their own: if you ask for a refund on the jars, we refund the jars, and the gifts are yours to keep. We never ask for a gift back.

Damaged, wrong or lost orders

If your order arrives damaged, or we sent the wrong item, we send you a replacement free, shipping included. If a parcel is lost on its way to you, we send a new one or refund it, whichever you prefer. A photo of any damage helps us settle it in one reply. If you would rather have your money back in any of these cases, we refund the order in full, including the original shipping.

What we refund

We refund the price you actually paid for the jars, after any Subscribe & Save discount or discount code. For example, our welcome code WELCOME10 takes 10% off one-time items, so if you used it, we refund the discounted price.

Shipping fees are not refunded, with two exceptions: when the problem was ours (an order that arrived damaged or wrong, or was lost on the way), and when you cancel an order before it ships. In both cases we refund the $6.99 shipping too. An order that shipped free has no shipping to refund.

You can ask for a refund on everything in an order, or on just one of the products in it.

How to ask for a refund

1. Email [email protected] with your order number. If you like, add a line on what didn’t suit you. For damage or a wrong item, a photo helps.
2. We reply within one business day and confirm your refund or replacement. Support hours: Monday to Friday, 9 AM to 5 PM ET.
3. Refunds are issued as soon as we confirm them. Replacements leave us within 1 business day, like any order.

Your order number is in your order confirmation email. If you can’t find it, write from the email address you ordered with and we will find your order for you.

How refunds are paid

Refunds go back to the card or wallet you paid with. Your bank usually takes 5 to 10 business days to show the refund on your statement.

Cancelling an order

Changed your mind before your order ships? Email us and we will cancel it and refund it in full, shipping included. Orders leave us within 1 business day, so write as soon as you can. Once your order has shipped, the 60-day guarantee covers you from delivery.

Subscribe & Save refills

Every Subscribe & Save refill is covered by the same guarantee, for 60 days from the day that refill is delivered. That includes a refill you forgot to cancel: tell us within 60 days of it arriving and we refund what you paid for the jars. If a refill has been charged but hasn’t shipped yet, we cancel it for a full refund, shipping included.

Cancelling your plan stops future charges straight away. See the Subscription Policy for how to pause, skip, change or cancel.

Fair use

The guarantee is there for anyone who isn’t happy, and we honor it without any fuss. We may decline requests that show a clear pattern of abuse, such as repeated refunds across many orders, or claims we can’t match to an order.

Questions

Email [email protected]. We reply within one business day. Support hours: Monday to Friday, 9 AM to 5 PM ET.

By post: Minderse Ltd, Laisvės al. 110, LT-44253 Kaunas, Lithuania.