Shipping Policy
Every order ships by USPS with tracking: free on every first order, $6.99 on each plan refill. Here is how long each step takes, and what we do if anything goes wrong on the way.
Last updated: October 15, 2026
The short version
- Free on every first order. Tracked, plan or one-time. Plan refills ship for a flat $6.99.
- Leaves us in 1 business day. Packed and handed to USPS.
- Delivered in 2 to 4 business days more. About 3 to 5 business days from order to doorstep.
- Tracking by email. Sent as soon as your order ships.
What shipping costs
Every first order ships free, however many jars you buy and whether you buy once or start a Subscribe & Save plan, and every order goes by USPS with tracking. Each plan refill is its own order, with a flat $6.99 shipping charge. Replacements for a damaged or wrong order ship free.
How long it takes
| Stage | Business days |
|---|---|
| Packing your order and handing it to USPS | 1 |
| Delivery by USPS | 2 to 4 |
| Order to doorstep | 3 to 5 |
Business days are Monday to Friday, excluding US federal holidays.
Where we ship
We ship to addresses in all 50 US states and Washington, DC. We can’t ship outside the United States, or to US territories or military (APO and FPO) addresses.
Tracking your order
Your tracking link arrives by email as soon as your order ships. You can also check on it any time on our order tracking page. A new tracking number can take a day to show movement, so a quiet first day is normal.
Orders in more than one parcel
Items from one order can ship separately and arrive on different days. If part of your order arrives first, the rest is on its way.
Getting the address right
Please check your address at checkout: a missing apartment or suite number is the most common reason a parcel goes astray. We can change the address on any order until it ships, so email us as soon as you notice.
Late, lost or damaged parcels
If your order hasn’t arrived by the end of the 3 to 5 business days estimate, email us with your order number. We take it up with USPS ourselves and reply within one business day.
If your parcel is lost on the way, we send a new one free, or refund it, shipping included, if you prefer. If it arrives damaged, or with the wrong item inside, send us a photo and we replace it free, shipping included, as set out in our Refund Policy.
Subscribe & Save refills
Refills ship on the same timeline, to the address on your first plan order, and the date of your next refill is shown in your account. Moving? Email us your new address and we will update it. We can change the address on any refill that hasn’t shipped yet. The Subscription Policy has the full terms.
Questions about delivery
Email [email protected]. We reply within one business day. Support hours: Monday to Friday, 9 AM to 5 PM ET.
By post: Minderse Ltd, Laisvės al. 110, LT-44253 Kaunas, Lithuania.